Management Competencies that Improve the Employee Experience

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  • Instructor: Deb Calvert
  • Level: Senior, HR specific
  • Study time: 90 minutes
  • Bonus Resources
  • Exams: Quick Quiz
November 16, 2023
3:00-4:30 Central time

The People First Leadership & Navigation Series for HR Professionals
To enroll in the full 10-part series at a discounted rate, go to the Series Registration Page. This course stands alone or can be accessed as a total series. All participants will receive a Certificate of Completion.
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Earn SHRM Recertification credits
People First Productivity Solutions is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP recertification activities. 

Are Your Manager Competencies Updated to Reflect the Modern Workforce's Needs?

This 90-minute workshop will zero in on what managers must do differently in order to provide positive employee experiences.
  • Equip managers to meet the demands of the modern workforce. 
  • Anticipate employee needs and prepare to handle them proactively to maintain high levels of employee engagement. 
  • Enable and ennoble managers so they aren't overwhelmed with constant hiring, onboarding and employee dissatisfaction.
  • Update Manager Competency Models and incorporate the new competencies in manager hiring and training. 
  • Influence talent review and succession management by delivering high-value solutions that drive employee satisfaction.  
  • Earn recertification credits in the Leadership & Navigation BASK competency. 

Learning Objectives

  • Meet employee needs
  • Upskill managers
  • Build the modern workforce
  • Increase engagement
  • Address the changing expectations of employees

SHRM Competencies 

Leadership & Navigation -- Navigating the Organization: Uses an understanding of the organization's political environment to develop and implement HR's strategic direction, implement needed changes, and resolve talent needs and issues.  

takeaway tool

Toolkit of recommended Competencies for Mangers, complete with descriptions, examples of exemplary and unacceptable behaviors, behavioral interviewing questions, and resources for managers to develop each of the recommended competencies. 
Meet the instructor

Deb calvert

Deb Calvert is a former HR Director with a Fortune 500 company. She founded People First Productivity Solutions in 2005 and People First Leadership Academy in 2021. Deb is a frequent speaker for SHRM Chapter meetings. She is a Certified Master of The Leadership Challenge and an ICF-certified Executive Coach. Her clients count on Deb for support in building strong people practices.
Patrick Jones - Course author